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Category: Digitalization

Digitalization and transformation are on everyone’s mind. Yet we often encounter very different definitions of these terms. The reason is that every midsize company is at one level or another in terms of digitalization.

Fabian Reinhardt

Automation through Digitalization – in Medium-Sized Companies

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Digitalization and artificial intelligence are offering SMEs more and more opportunities to automate processes and workflows. Automation is a key element in organizing companies efficiently and thus making them fit for the future.

Through automation, tasks are transferred from employees to machines or systems. These carry out automated processes to achieve the task objectives without employees having to intervene.

The advantages of automation are obvious: significant efficiency gains, largely error-free operation, adherence to regulatory compliance and scalability are adequate responses to the ever-increasing competitive pressure and the shortage of skilled workers. The implementation of automation steps in medium-sized companies takes place in administration, manufacturing and production as well as in logistics, as there are many opportunities here to achieve the desired objectives.

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Fabian Reinhardt

Smart, patient, available around the clock: The Role of Intelligent Chatbots in HR

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Recruitment used to be a time-consuming business: HR employees spent hours sifting through applications, conducting interviews and evaluating potential candidates. This is changing fundamentally with the use of intelligent chatbots. The use of artificial intelligence (AI) and the automation of processes are on the rise in German companies and their HR departments. Only a few companies are currently using AI in HR, but many have planned the use of AI-based tools. The Leibniz Institute for Economic Research ifo conducted a Randstad-ifo HR manager survey on the use of AI in HR departments in the third quarter of 2023. Although the results showed that only 5% of the companies surveyed were using AI in HR at that time, a quarter of the companies were planning to use it. AI-based chatbots are among the up-and-coming technologies here. As intelligent virtual assistants, these text-based dialogue systems can significantly relieve the burden on HR departments by taking over time-consuming HR tasks. Chatbots are placed in the respective platform – such as Microsoft Teams or the intranet. They are able to generate and curate content. In this function, chatbots can take over the company’s standardised communication processes, such as the written exchange with applicants. Read more

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Katharina Auer

Transparency & Planning Security: ERP Systems for SMEs

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Introducing digital technology into your own company is anything but trivial and poses a challenge for many companies. The introduction of an ERP system, i.e. a software solution for enterprise resource planning, requires a lot of preparatory work before the actual digitalisation of processes and workflows can begin.

But first: why an ERP system? An ERP system bundles real-time data from all departments in one system and thus provides a comprehensive overview. This makes it much easier to plan, control and monitor relevant business processes in a focussed manner. Trends and patterns in these processes and among stakeholders are recognised and potential problems are visualised at an early stage. This up-to-the-minute transparency across all areas of the company enables company managers to make the right decisions at the right time on the basis of solid data.

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Katharina Auer

Introduction of a new HR IT system and a lively learning culture for the future viability of the company

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In order for a company and its organization to be future-proof and marketable and to be able to constantly question, develop and change accordingly, it needs, among other things, a lively learning culture. Nowadays, with all the fast-moving changes and requirements, organizations and their employees should continuously learn and tap into their knowledge. The focus of change is therefore shifting more towards the employee, and with it the continuous learning of the individual and the development of knowledge and skills. Can the company’s current knowledge and learning tools provide employees with the necessary resources and opportunities for continuous learning and knowledge reference? Or do other formats, tools and methods need to be used and practiced?

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Fabian Reinhardt

Digital Transformation in Process Management

From staff shortages to inflation: in the future, companies that perform well will be those that are efficient. Automated and standardised processes are an important basis for this. Data-centred, digital processes create efficiency and transparency in all areas of business. Routine tasks can be automated through digitalisation and processes can be monitored, controlled and continuously improved. Transparent, digital processes enable companies to identify potential and improve overall performance. Weak points can be recognised early on, errors can be reduced and the company can react quickly to changes or new requirements in the market. In short, the digitalisation of processes is a crucial component of a company’s competitiveness. Read more

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Katharina Auer

Forward-looking Partnership: INCTEC and THE MAK`ED TEAM start Cooperation

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incontext.technology GmbH from Heidelberg and THE MAK’ED TEAM GmbH & Co. KG, with locations in Nuremberg and Karlsruhe, have agreed to cooperate. With this step, both companies are extending their value chain in all relevant questions of digitalisation and digital transformation in medium-sized companies. The synergy of management and process consulting on the side of THE MAK’ED TEAM and innovative technology on the side of INCTEC, as incontext.technology is called, leads to tailor-made concepts for the requirements of our two client companies. These can be realised with future-proof technology in almost all functional areas of medium-sized companies.

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Katharina Auer

Fully exploit the digitalisation potential in the company

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Companies that exploit the full potential of digitalisation can increase their efficiency and optimise their processes. So far – so good! But: Where is digitalisation potential in the company? When we work with SMEs on their digital transformation, the first step is to analyse the processes. This usually gives us specific process patterns: Are there processes that have a media break? For example, is an automated process interrupted because manual intervention is necessary? Are there particularly complicated processes that need a lot of accompanying attention or that have not yet been digitalised because of their complexity? Are there processes in the company that take a particularly long time to process? Are there processes in which errors frequently occur and which therefore require repeated interventions? Or are there processes that cause high process costs?

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Katharina Auer

Change Management as a Success Factor in Digital Transformation

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Change management means planning changes in an organisation and implementing them in a structured process. Selected measures are defined to transform departments or even the entire organisation from an initial state to a defined target state. And this is particularly important in the case of digitalisation. Many companies focus on digitisation projects. But they can introduce the best systems: If the employees are not involved in the change processes at an early stage and thus acceptance for the planned transformation is not promoted from the beginning, the system will not work in everyday life.

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Fabian Reinhardt

A Homogeneous IT Landscape Tailored to the Company: ERP Systems in SMEs

Planning, controlling, monitoring – ERP systems are becoming increasingly important in the course of digitalisation in medium-sized companies. ERP solutions are at the heart of the digital transformation in the company and have an impact on all business processes. At the same time, ERP transformation projects present companies with numerous challenges.

ERP – what does that even mean? Behind the acronym is “Enterprise Resource Planning”, which can be translated as “operational resource planning”. ERP stands for software that is used in companies to digitalise all relevant business processes from A to Z and thus to manage and control the multitude of business transactions. Be it in logistics, sales or purchasing. Here, the right preselection, the professional system check and the correct configuration are decisive for the success and profitability of the ERP systems.

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Fabian Reinhardt

Technology, Tools & Trends: New Ways in Sales

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E-commerce, customer relationship management, data analysis, chatbots: even today, sales without technology is unthinkable and digital developments are advancing in leaps and bounds. If sales is digitalised, routine activities are automated, processes are made more efficient and adapted to customer needs.  This can significantly improve the entire sales process from planning to execution and control. The new technologies can also support sales at all levels in finding, winning and retaining customers and ultimately increase turnover. Digitisation of sales offers great opportunities for medium-sized companies. Read more

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