Companies that exploit the full potential of digitalisation can increase their efficiency and optimise their processes. So far – so good! But: Where is digitalisation potential in the company? When we work with SMEs on their digital transformation, the first step is to analyse the processes. This usually gives us specific process patterns: Are there processes that have a media break? For example, is an automated process interrupted because manual intervention is necessary? Are there particularly complicated processes that need a lot of accompanying attention or that have not yet been digitalised because of their complexity? Are there processes in the company that take a particularly long time to process? Are there processes in which errors frequently occur and which therefore require repeated interventions? Or are there processes that cause high process costs?

The process analysis looks at the whole company. In this consideration of processes, procedures, and work steps, it is important to involve the employees and all stakeholders from the beginning. In this way, the necessary information about the objectives of the analysis is addressed at an early stage. Even more important, however, is to find out the assessment of the people who work with the processes daily. They know the weak points best from their point of view.

Another potential for digitisation lies in the supply of information to management and decision-makers: every workplace should be designed in such a way that the required information is clearly available without having to open several programmes, apps, or data sources. If, for example, a managing director needs certain information from different sources every day, there are requirements for the information processes.

Increase efficiency and avoid bottlenecks

Process analysis uses structured methodologies such as SIPOC analysis. It is a useful tool to improve processes. SIPOC stands for “Supplier, Input, Process, Output and Customer”. The SIPOC method gives the company a holistic overview of a process. It visualises the end-to-end view of a process and shows the dependencies of the different parts or process steps.

Here it is analysed how much costs per unit of time the process causes, how often the process is executed, how much working time flows into the process on average and how many employees are involved in it.

In order to exploit the full digitalisation potential in the company, THE MAK`ED TEAM applies a comprehensive digitalisation strategy. The elaborate-sounding process analysis forms the basis for the digitisation roadmap. In this way, the digitisation process can be scheduled, prioritised and linked to result objectives.

The company benefits from a clear digitisation strategy. Data-based decisions can be made, processes optimised, customer experiences improved, and innovations promoted. Companies that develop their digitalisation potential and successfully implement it with change management can position themselves strongly in an increasingly digitalised business world and secure and strengthen their competitive position.

THE MAK’ED TEAM ensures that medium-sized clients receive suitable and pragmatic solutions for the digital transformation in order to be able to exploit the full digitalisation potential in the company.

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