A mid-sized company in the textile services sector recognized the need to professionalize its HR structures and chose SAP SuccessFactors as its central solution.
The goal was to standardize HR processes across multiple locations in three countries, fully map country-specific requirements, and simultaneously significantly reduce manual effort. The foundation for this was the HR management system SAP SuccessFactors.
Before the rollout, we analyzed the current state and defined the target state. Based on these results, the scope and deployment of SAP SuccessFactors were determined. In the first project phase, the Employee Central, Recruiting, Onboarding, and Learning modules were introduced. This laid a foundation that enables both operational efficiency at all levels and centralized strategic management. However, the introduction of such a system is far more than just a digitalization project. It is a profound organizational and cultural change that affects everyone—from executive management to industrial employees.
From a system project to cultural change
To achieve this, a cross-border project management structure was established to coordinate the rollout in all three countries. Together with the company and the technical implementation partner, requirements were defined and relevant interfaces identified to integrate SAP SuccessFactors into the existing system landscape. To ensure high acceptance and active employee integration into the new system, a change management process was set up and supported by THE MAK'ED TEAM.
The technical implementation included system testing, the introduction of a ticketing system for the HR department, and the provision of comprehensive training and communication materials.
Today, the company benefits from standardized, transparent HR processes across all locations. A detailed and structured data foundation enables informed decision-making, for example in recruiting or personnel development. Furthermore, reports are available that serve as the basis for the annual sustainability report. At the same time, the automation of many manual tasks has created space for strategic HR work.
THE MAK'ED TEAM not only took on the role of project lead but also acted as a strategic advisor and active implementation partner—from process analysis and change management to the implementation and rollout of the new HR system across the three countries.
You can find the detailed project case study here.
You can find more about digitalization in HR management here
.png)
.png)