Artificial intelligence (AI) has become an indispensable part of both our private and professional lives. Although AI is no longer truly new, there are significant differences in how companies apply and utilize it. Some companies have not yet explored the topic in depth, while others have already integrated AI into their daily operations.
In the HR sector in particular, there are already many use cases for AI—from chatbots that assist with recruiting or onboarding questions or updating personal data in the system, to intelligent learning management systems that can provide recommendations tailored precisely to an individual's skills and the requirements of a job profile.
THE MAK'ED TEAM has developed a maturity model for AI transformation in HR. This model is designed to show you where your journey with AI can lead.
The first maturity level is "Experimenting." In this phase, guardrails are established to define the framework within which AI may be used by HR. While this may sound restrictive at first, it is a crucial practical step toward reducing uncertainty among HR staff. By doing this, the company provides guidance and clarifies the boundaries within which employees can operate. It should be clearly defined which AI tools may be used, which data may be processed (and which may not—be sure to involve your data protection and IT security experts), and whether or how AI-generated results must be labeled. This creates a secure "sandbox" that gives employees the opportunity to try things out.
The second maturity level of our model follows directly: "Evaluating." In this phase, HR staff have already gained initial experience with AI and have been able to assess for themselves whether and where it has added value to their work. Through the implementation of use cases and the exchange of experiences in various discussion groups, the applicability and utility of AI tools can be discussed for the entire company, and relevant AI tools can be made accessible to the whole organization. Experimenting and evaluating further reduce any apprehension toward AI.
Through daily use and engagement with AI tools, we reach the third maturity level: "Implementing." Here, HR shares key insights with the company and empowers other employees to integrate AI into their daily routines wherever possible. Within the HR department itself, an increase in efficiency is already evident, and staff feel confident using AI and are eager to look beyond their own horizons to discover and test further tools. AI usage is slowly becoming part of the corporate culture.
At the highest maturity level, "Shaping," AI has long since become part of everyday life, fostering innovation, efficiency, and motivation, as well as curiosity and openness toward new technologies within the company. The AI landscape in the company is proactively shaped by employees from all departments, and through collaborative exchange, new use cases and best practices are constantly being discovered.
AI will not change companies overnight, especially since there are always the usual "skeptics" who want "nothing to do" with this new technology. We encourage you to take the first step, to provide education, and to offer the guardrails and support within which even the biggest skeptics can thrive. Because one thing is certain: without AI, it will be difficult to remain competitive.
Click here to download the maturity model.
Further information on digitalization in people management can be found here.
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