E-commerce, customer relationship management, data analysis, chatbots: even today, sales without technology is unthinkable and digital developments are advancing in leaps and bounds. If sales is digitalised, routine activities are automated, processes are made more efficient and adapted to customer needs. This can significantly improve the entire sales process from planning to execution and control. The new technologies can also support sales at all levels in finding, winning and retaining customers and ultimately increase turnover. Digitisation of sales offers great opportunities for medium-sized companies. Read more
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The African continent is in a constant economic upswing and digitisation is advancing in leaps and bounds. This can be a real springboard for small and medium-sized enterprises that are thinking about internationalising their business, further developing their international locations and expanding their networks. In our guest article, which appeared in the 1/2023 issue of the BVMW foreign trade magazine “AfrikaContact”, we discuss the various aspects, advantages and opportunities that Africa’s digital transformation offers German SMEs. Be it online trade, supply chain management or the qualification and further training of skilled workers – the conditions for SMEs have improved significantly in recent years and are better today than ever before. We are convinced that now is the right time for many SMEs pursuing internationalisation plans to look into Africa. Read more
